Semertzian Rania

Rania Semertzian has studied and worked for seven years in the United States where she earned her MA degree from the Patterson School of Diplomacy & International Commerce, University of KY. She has over 20 years of experience in Communications & Marketing, in both the corporate and non-profit sectors in Greece and abroad. A multicultural professional that has worked in the US, France and Greece and has held upper level managerial positions at multinational corporations and institutions such as Vodafone, Private College, Estee Lauder USA, Kentucky World Trade Center, the Council of State Governments, etc. She is an Executive Trainer in Crisis Management, Communication and Customer Care skills. She is a mentor for startups and an accredited mediator by the Greek Ministry of Justice and by ADR-ODR International. Research interests: Crisis Management, Customer Care Excellence, Team motivation, Negotiations, Conflict Resolution and Mediation.