Hospitality Concepts

This module aims to provide the foundation for future modules in Hospitality by bringing the historical and latest developments in national and international hospitality operations with contemporary management principles.

Introduction to Higher Education and Professional Development for Hospitality Managers

This course aims to train students regarding food production and styling, as well as to develop their technical skills in terms of guest relations and services.

Service Excellence for The Hospitality Industry

This module aims to provide greater understanding of customer needs and expectation in the hospitality industry. This will be achieved by evaluation of current practice and implementation of strategies for improvement, with the aim of enhancing customer service experience in an organisation. This module develops understanding of the strategic role and nature of service excellence.

Finance & Control in Hospitality Operations

This module enables students to develop an understanding of the sources of funding and income generation for service industries. They will also gain the ability to examine a business in terms of the elements of cost, the application of ratios, control systems, income generation and apply methods of measuring and analysing business performance. Within this context, students will be able to evaluate business accounts and apply the concept of marginal costing.

Marketing & Communication

This module introduces students to the key concepts and functions of marketing as these apply to service industries. The unit provides students with the knowledge and understanding of the key factors affecting marketing environments and investigates the role of marketing in different sectors of relevant services industries.

Rooms Division Operations

This module develops an understanding of rooms’ division operations within the lodging sector and how the effective and efficient use of resources can contribute to the overall success of an organisation.

English I

Students will develop their general English skills in reading, writing, listening and speaking, and be provided with an introduction to academic English. Students will develop their grammatical, phonological and general and subject specific lexical awareness. By the end of the module students’ language for academic study should be at a mid B2 on the CEFR equivalent to IELTS 5.5.

2^nd Foreign Language (optional)

Paid Internship (optional)

Design, Technology and Facilities Management 

In this module students will develop and apply their knowledge and understanding of the factors to be considered in the design and maintenance of hospitality facilities, décor, equipment and furnishings. Hospitality facilities include storage areas; food preparation and production areas; food and drink service areas; lobby; back offices; lounge; guest rooms; conference and banqueting areas; outside and leisure facilities.  This module focuses on the factors to be considered in in the design, layout, décor, furnishings and equipment in operational areas.

Hotel Revenue Management

The module focuses on revenue management, a key process in hotel operations and management. The purpose of which is to maximise the revenue and income from a hotel’s room inventory and other revenue centres.

Planning & Leading Hospitality Event Operations

This module enables students to develop knowledge and understanding of managerial aspects relating to planning, delivering and evaluating hospitality events. Students then apply their knowledge and understanding by providing a large-scale event, with particular emphasis on meeting guests’ and clients’ expectations and achieving financial targets.

Management & Leadership

In this module, models of management and leadership are explored, the skills required of the effective leader are discussed and students encouraged building their own leadership toolkit to prepare themselves for leadership roles.

Business Development and Entrepreneurship

The module aims to provide students with the ability to develop services through careful planning, implementation and management. They will research, develop and propose a business that seeks to attract funding and minimizes the risk for investors.

Research Skills

This module aims to support students in developing skills for research, which will be pertinent within their relevant service sectors and, where relevant, provide specific guidance for final year and independent study work. The module will consolidate and build upon the knowledge and skills sets developed in the first year and extend them through the analysis of the different research methodologies used in the service sector.

English II

The module builds on Intermediate English 1 and further develops students’ general and academic English skills in reading, writing, listening and speaking. Students will be exposed to more advanced forms of academic English. Students will further develop their grammatical, phonological and general and subject specific lexical awareness. By the end of the module students’ language for academic study should be at a B2/B2+ on the CEFR equivalent to IELTS 6.0 or above.

2nd Foreign Language (optional)

Paid Internship (optional)

Strategic Management

A key characteristic of a successful service sector manager is the ability to keep abreast of changes in the external environment and the need to adapt their business to exploit the trends and meet the challenges of a fast-changing, dynamic environment. Successful managers will use a range of information, both looking in the ‘rear view mirror’ and using strategic foresight to make their plans for the future.

Consumer Behaviour

This module explores multifaceted aspects of consumer behaviour and is informed by a range of disciplines including sociology and psychology. Students will evaluate theories and concepts of consumer behaviour and critically analyse the nature, characteristics, needs and expectations of different consumers within their sector. Theoretical insight will be gained from a range of disciplines and used to develop and justify appropriate responses to issues of consumption.

Talent Management

This module explores the highly competitive environment for talent and the role organisation culture plays in retaining and attracting new talent.  The perceived negative culture of the hospitality and tourism sector impedes recruitment efforts in what can be an exciting, varied and flexible industry.  This module aims to set out the need for organisations to change and adapt their organisational culture to attract the new generation of young people entering the workforce. 

Ιnternational Resort Management

This module also utilises real world learning in relation to the professional development and application of students’ managerial skills. To achieve this, students undertake a consultancy project in which they critically analyse and evaluate specific managerial issues faced by a give international resort business. The consultancy client and the specific issues to be investigated, may be nominated by the module leader, or may be identified by the student and approved by the module leader.

Independent Study

This module acts as a conduit to flex those academic and industry study / project skills obtained throughout an undergraduate degree study. Project research in services provides an opportunity for you to instigate and/or engage in a pure and applied research project related to your subject area discipline. You will have the opportunity to either develop a pure research project from a self-selected topic of interest, or to successfully ‘bid’ for a research project, provided by the academic team through themes currently being researched within the department of hotel, resort and spa management

Paid Internship (optional)